Sales Policy

Last Updated: November 20, 2024

At Opulentdiamond, we are dedicated to offering our customers high-quality, luxurious diamond jewelry. To ensure a smooth and transparent shopping experience, we have outlined our sales policy below. By making a purchase, you agree to the terms stated in this policy.

1. Product Information

  • Authenticity: All jewelry sold by Opulentdiamond is 100% authentic, crafted from high-quality diamonds, precious metals, and gemstones. Each item comes with certification and documentation of authenticity.
  • Product Descriptions: We make every effort to provide accurate product descriptions, including dimensions, materials, and care instructions. However, due to differences in lighting and screen settings, the actual product color may vary slightly.
  • Customization: We offer custom designs, engraving, and personalization for select items. Please reach out to our customer service for details on custom orders.

2. Pricing and Payment

  • Pricing: All prices are listed in US Dollars (USD). Prices are subject to change without notice, but once an order is placed and confirmed, the price will be honored.
  • Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments are processed securely through trusted third-party payment providers.
  • Sales Tax: Sales tax will be calculated and added to your order based on your shipping address as required by local and state laws.

3. Ordering and Order Confirmation

  • Order Placement: To place an order, you must be of legal age in your jurisdiction to enter into a binding contract. Once an order is placed, you will receive an order confirmation email with the details of your purchase, shipping address, and order total.
  • Order Processing: We aim to process orders within 1-2 business days after receipt. Orders are processed in the order they are received, and you will be notified once your order has been shipped.
  • Order Cancellation: You may cancel your order before it is shipped. To cancel, contact us immediately. Once an order is shipped, cancellations are no longer possible.

4. Shipping

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. The shipping fee will be calculated at checkout based on your delivery address and chosen shipping method.
  • Delivery Times: Delivery times vary depending on your location. Domestic orders are typically delivered within 5-7 business days, while international orders may take 7-14 business days. Delays may occur during peak seasons or due to external factors such as weather or customs processing.
  • Shipping Restrictions: We ship to most countries, but some regions may be restricted due to local laws or regulations. If we are unable to fulfill your order, we will notify you and cancel the order.

5. Returns, Refunds, and Exchanges

  • Return Policy: We accept returns within 14 days of receiving your order. Jewelry must be in new, unworn, and undamaged condition, with all original packaging, certificates, and tags. Personalized or custom-made items are not eligible for return unless they are defective.
  • Return Process: To initiate a return, contact us at info@opulentdiamond.com within 14 days of receiving your order. We will provide you with a Return Authorization Number (RA#) and detailed instructions.
  • Refund Process: Once we receive the returned item and confirm it meets our return conditions, we will process a refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account. Shipping fees are non-refundable unless the return is due to our error.
  • Exchanges: If you wish to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability, and any price differences will be applied. Shipping fees for exchanges are the customer’s responsibility unless the exchange is due to an error on our part.

6. Warranty

  • Warranty Coverage: All jewelry sold by Opulentdiamond comes with a 1-year warranty against manufacturing defects. The warranty covers issues such as faulty clasps or settings but does not cover damage caused by accidents, misuse, or improper care.
  • Warranty Claims: To file a warranty claim, contact us at info@opulentdiamond.com. We will assist in repairing or replacing the defective item as per the warranty terms.

7. Customer Support

If you have any questions about our sales policy or need assistance with your order, please contact us:

  • Email: info@opulentdiamond.com
  • Phone: 701-675-3920
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

8. Privacy and Security

We respect your privacy and are committed to protecting your personal data. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

9. Limitation of Liability

While we strive to provide accurate information about our products, Opulentdiamond will not be liable for any errors or omissions in product descriptions, pricing, or other content on our website. In no event will Opulentdiamond be responsible for indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Governing Law

These terms and conditions are governed by the laws of the United States. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts located in North Dakota, United States.

By making a purchase from Opulentdiamond, you agree to comply with this sales policy. We aim to provide the finest luxury jewelry and the best customer experience. Thank you for choosing Opulentdiamond!